Shipping policy

Shipping policy

This policy explains Bright Basket’s delivery arrangements for orders within the United Kingdom.

Delivery destinations

We currently offer delivery within the United Kingdom only, including Northern Ireland, the Highlands and UK islands. Some products are dispatched from China. Delivery options available for your address will be shown at checkout.

Shipping charges

Applicable delivery charges will be displayed at checkout before you complete your purchase. Our suppliers have confirmed that customers will not be asked to pay additional import or delivery charges after checkout.

Processing and delivery times

Our suppliers provide delivery estimates with each order. These order details are sent to you automatically by email or forwarded by Bright Basket. We do not currently promise express or next-day delivery.

Tracking and separate parcels

Our suppliers provide tracking details with each order. These details are sent to you automatically by email or forwarded by Bright Basket.

Delivery issues

If an order is delayed, missing, damaged or delivered incorrectly, please contact Bright Basket using the customer-service contact details published on our store. We will investigate and explain the next steps. Your statutory rights are not affected.